Privacy Policy
Booking Policy :
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Welcome to our Customer Communication section! We offer several convenient booking methods for your deliveries:
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1. **Phone Call**: You can book directly by calling our service line.
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2. **Text Message**: Schedule confirm your delivery through our automated text service.
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3. **Email: Reach out via email or our customer service channels to place your order. Additionally, you will receive a notification of your delivery slot times one day prior through text and email. Please note that any cancellations or requests to reschedule must be made by 6:00 PM on the day you receive your slot notification, it may result in a chargeable failure. For more information, kindly refer to your retailer's policy.
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4 ** Platinum Delivery! Our dedicated customer service team will reach out to you via phone to arrange a convenient delivery date. We strive to ensure a smooth and personalized experience for all our customers. you have any questions or special requests, feel free to share them during the call!
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​Disclaimer: Please note that the 3-hour time slot is guaranteed due to potential traffic conditions. We recommend allowing for additional time to ensure a smooth experience. Thank you for your understanding.
Parking Policy
Please note the following important requirements regarding parking for your delivery: Customers must provide a parking permit or arrange for a parking space. Failure to make these arrangements or agree on alternatives may result in a delivery failure. Additionally, if parking is not arranged or payment for parking is not agreed upon, delivery or assembly may be refused. Thank you your understanding.
Delivery rules
Third-Floor Delivery (No Lift)** We provide basic third-floor delivery service for items weighing 80 kg or less. For deliveries beyond the third floor, and items exceeding 80kg, prebooking is necessary, and additional costs will apply. Our three-man or four-man teams are available to ensure safe transport. We offer delivery to your room of choice and unpacking for all items, except flat packs and glass. Plus, you'll receive a precall up to 60 minutes before your delivery for added convenience.